| No | Priority | Priority - SLA | Respond within | Resolve within |
| 1 | Urgent | Critical - Showstopper / System Crashes / System Down | 2 Business Hours | 8 Business Hours |
| 2 | High | High - Incorrect Data / Missing Data / System Performance Related | 4 Business Hours | 5 Working Days |
| 3 | Medium | Standard - Non Urgent / High / Low | 8 Business Hours | 10 Working Days |
| 4 | Low | Change Request / Product Improvement / Product Feature Related | 2 Working Days | 60 Working Days |
Tricor GRC - Service Level Agreement (SLA) Print
Created by: Jacky Chong
Modified on: Thu, 14 Dec, 2017 at 4:31 PM
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